The customer experience after COVID-19: A catalyst for change?

EPOQ Online
DATE: Thursday, July 9, 2020
TIME: 12:00 PM - 1:00 PM EASTERN STANDARD TIME
DURATION: 1 HOUR

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Webinar Details

The COVID-19 pandemic has had a profound effect on the economy and entangled itself into many facets of our personal and professional lives. Although the full effects are still unknown, the impact on the insurance industry will likely be far reaching.

Necessity is the mother of invention. In the past, such crises have generated a lot of energy that has forced the reshaping of markets and spurred innovation. The crisis has put strengths and weaknesses under a spotlight and may challenge providers to rethink their assumptions and address their points of failure.

Will existing changes in consumer and business expectations be accelerated now that coronavirus has forced people into a digital-only way of life? Could the crisis serve as a call to action for the industry to open the door to innovation (and if so, how will it occur)? What will be the long-term effect on the policyholder experience?

Hear from our expert speakers on how they see the implications and opportunities for the insurance market and gain actionable insights on how companies could provide innovative responses.

Key topics include:

• How can the customer experience be reimagined for a post-COVID world?
• How can insurers develop an innovation mindset?
• Are there new product opportunities arising from the crisis?

Part 1 – Trends driving the future of the customer experience – 20 mins

Part 2 – How insurers can step into the domain of innovation and keep the focus on the customer – 20 mins

Part 3 – In depth discussion of the topics raised – 30 mins

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